After exorbitant price hikes attributed to ‘estimation,’ PPL makes corrections, waives late fees
KAYLEE LINDENMUTH / SHENANDOAH SENTINEL FILE - A PPL truck in 2017.
ALLENTOWN, Lehigh County – After some PPL Electric Utilities customers reported massive price hikes, which the utility claimed was due to estimated billing, they sent customers an email promising to right their wrongs.
Steph Raymond, the Allentown-based utility’s president, told customers the utility had “fallen short” of their standards in recent weeks.
Lancaster’s WGAL-TV reported that some people had double or triple bills in December and added that the Public Utilities Commission is launching an investigation into the exorbitant billings.
Raymond, in her letter, said PPL had resolved the technical issue that led to the estimated bills and that those impacted should either already have a corrected bill or an adjustment on January’s bill “to ensure you only pay for the electricity you used.”
Raymond said the utility will not shut off power to residential and small-business customers for non-payment through March 31 and late fees will be waived for January and February.
“Any fees already charged in January will be credited to customer accounts,” Raymond wrote.
“In closing, we make this pledge to our customers: You Depend on Us and We Deliver. For some of you, we have not lived up to that promise in our customer service,” Raymond added. “I can assure you that we will do everything we can going forward to provide the service that you deserve.”
About Author
